El Cevichazoo HTX

1. Information We Collect

When you place an order through El Cevichazoo HTX, we collect the following information:

Name — to identify your order
Phone number — to send order status updates (with your consent) and for rewards program identification
Email address (optional) — to send order confirmations
Delivery address (delivery orders only) — to deliver your order
Payment information — processed securely by Stripe; we never store your credit card details
Order history — to provide rewards program functionality and order tracking

2. How We Use Your Information

We use your personal information solely for the following purposes:

Processing and fulfilling your food orders
Sending order status notifications via SMS (with your opt-in consent)
Sending order confirmation emails (if email is provided)
Managing your rewards program account and points
Validating delivery addresses within our delivery zone
Improving our service and menu offerings

3. SMS/Text Message Data

If you opt in to receive SMS notifications:

Your phone number is stored securely in our database
We only send transactional messages related to your orders (confirmation, preparation status, ready for pickup/delivery)
We never send marketing or promotional text messages without separate explicit consent
We never sell, rent, or share your phone number with third parties for marketing purposes
SMS messages are sent through Twilio, a secure third-party messaging service
You can opt out at any time by replying STOP to any message

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We only share your information with the following service providers who help us operate our business:

Stripe — for secure payment processing
Twilio — for SMS order notifications (phone number only)
Vercel — for website hosting
Supabase — for secure data storage

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Security

We take reasonable measures to protect your personal information:

All data is transmitted over encrypted HTTPS connections
Payment information is handled entirely by Stripe and never touches our servers
API keys and sensitive credentials are encrypted at rest
Admin access is protected by password authentication

6. Data Retention

We retain your order data and contact information for as long as you have an active rewards account or until you request deletion. Consent records for SMS messaging are retained for a minimum of 4 years as required by applicable regulations.

7. Cookies & Tracking

Our website uses essential cookies and local storage to maintain your shopping cart and session. We do not use third-party tracking cookies or advertising trackers.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of SMS notifications at any time by replying STOP
Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Phone: +12817250258
Email: orders@elcevichazoohtx.com
Instagram: @elcevichazoohtx